faqs about

heartbrkn candles

heartbrkn candles

    • allow the wax to melt to the edges of the container to prevent “tunneling"

    • trim the candle wick to 1/4" before each use

    • avoid burning your candle for more than 3 - 4 hours at a time

    • never leave a burning candle unattended & keep candles out of the reach of children and pets

    • place candle on a stable, heat resistant surface away from flammable objects before lighting

  • yes <3 our candles are non-toxic and healthy to burn

    our candles are made with all-natural ingredients, we use natural soy + coconut wax, natural cotton wicks, and fragrances with natural ingredients

  • please be so careful when cleaning out your glass after you’ve burned your candle, as it’s quite fragile <3

    we recommend removing as much leftover candle wax as possible, and carefully cleaning out the glass with warm soapy water

candle care

  • we offer free standard shipping worldwide <3

    please allow 1-2 business days for your order to be processed

    please see below for approximate shipping times:

    Canada: 5-8 business days

    US: 5-8 business days

    everywhere else: 10-20 business days

    please note that international packages may be subject to customs fees, which are the customer’s responsibility - we are not liable for any customs clearance fees, holding times, or any fees associated with any packages if they bounce back from customs

    we are also not responsible if incorrect shipping information is provided, and any shipping costs associated with re-shipping a package due to incorrect information will be the customer’s responsibility - we are not liable for lost or stolen packages

  • please allow 3-5 business days for your order to be processed

    please see below for approximate shipping times:

    Canada: 5-8 business days

    US: 5-8 business days

    everywhere else: 10-20 business days

  • yes <3 we offer returns for store credit or exchanges on all orders within 30 days after delivery

    please note that used candles cannot be returned or exchanged

    all returns will be inspected by our team to ensure the product is in good condition, and we reserve the right to refuse any products that do not meet these requirements

    please note, all shipping costs associated with any returns or exchanges are the customer’s responsibility, and please ensure all returns are sent with a tracked shipping method

    we are not responsible for any lost or stolen returned packages

    to process a return or exchange please email us at info@heartbrkncandles.com

  • yes you can <3 please email us at info@heartbrkncandles.com to arrange a local pick up

    we are located in the GTA

shipping & returns