ship/return
heartbrkn candles
heartbrkn candles
we offer free standard shipping worldwide <3 please allow 3-5 business days for your order to be processed
see below for approximate shipping times:
Canada & US: 5-8 business days
international: 10-20 business days
please note that international packages may be subject to customs fees, which are the customer’s responsibility - we are not liable for any customs clearance fees, holding times, or any fees associated with any packages if they bounce back from customs
we are also not responsible if incorrect shipping information is provided, and any shipping costs associated with re-shipping a package due to incorrect information will be the customer’s responsibility - we are not liable for lost or stolen packages
shipping
we offer returns for store credit or exchanges on all orders within 30 days after delivery
please note that used candles cannot be returned or exchanged
all returns will be inspected by our team to ensure the product is in good condition, and we reserve the right to refuse any products that do not meet these requirements
please note, all shipping costs associated with any returns or exchanges are the customer’s responsibility, and please ensure all returns are sent with a tracked shipping method
we are not responsible for any lost or stolen returned packages
to process a return or exchange please email us at info@heartbrkncandles.com
